Fund Transfers

My fund transfer failed and I received an error message that says "Account does not exist".

If you've received this error message, it means the beneficiary/recipient account number you have keyed in does not exist in our records.

My fund transfer failed and I received an error message that says "Invalid beneficiary account number".

If you've received this error message, it means the beneficiary/recipient account number you have keyed in is either blocked, closed, dormant or blacklisted.

My fund transfer failed and I received an error message that says "Recipient account is subject to a cumulative deposit limit".

If you've received this error message, it means the beneficiary/recipient account is a Fast Account which is subject to a cumulative deposit limit. The user has reached or almost reached the aggregated deposit limit of his/her account and has to upgrade his/her Fast Account to a Fast Plus Account.

My fund transfer failed and I received an error message that says "Amount is above the maximum allowable limit".

If you've received this error message, it means the amount you're trying to transact is higher than the allowable limit per transaction.

My fund transfer failed and I received an error message that says "Amount has exceeded the daily account transfer limit".

If you've received this error message, it means the amount you're trying to transact is higher than your account's daily transfer limit. You can either transact a lower amount or if you've reached the maximum limit, you can wait for the following day to transact again.

My fund transfer failed and I received an error message that says "Amount is less than minimum required."

If you've received this error message, it means the amount that you're trying to transfer is below the minimum required amount. Kindly note the following:

1) For transfers to your own CIMB Bank account and to other CIMB Bank accounts, the minimum required amount is any value above PHP0.00.

2) For transfers to other banks, the minimum required amount must be at least PHP100.00 in a single transaction.

What is the daily transfer limit for my account?

The daily transfer limit for a Fast Account is currently set at PHP50,000.00. 

The daily transfer limit for a Fast Plus Account is currently set at PHP50,000.00.

The daily transfer limit for an UpSave Account is currently set at PHP50,000.00.

I transferred funds (cashed-in) but it was not reflected in the account.

If you have transferred the money from another bank account, please check whether the amount has been debited from the other account. If it has been debited from the other account but is not reflected in your CIMB Bank account, you raise a complaint by following the steps below:

1) Log in to app

2) Tap on the Menu

3) Tap on HELP CENTER

4) Tap on RAISE AND TRACK MY ISSUE

5) Input the date you encountered an issue and input specific details

6) Issue has been successfully raised to our Customer Care Team

For further assistance please call our Customer Care Team by dialing #CIMB (#2462) on your phone.

I did not make this transaction but was charged for it.

If such an event has occurred, please call our Customer Care Team by dialing #CIMB (#2462) on your phone.

I've activated the 'Discover Me' function but I can't seem to find my contact who has a CIMB Bank account in the in-app search list.

There could be 2 possible reasons why your CIMB Bank contact did not appear:

1) Your CIMB Bank contact did not activate the 'Discover Me' function on their app, so s/he will not be visible to you.

2) Your in-app contact list is not refreshed. Please tap on the the 'refresh' button on the screen. 

What if my CIMB contact has a few CIMB accounts, which account will the 'Discover Me' function use for fund transfer?

If you or your recipient account have/has more than one (1) CIMB Bank account, the account the 'Discover Me' function will follow the hierarchy below:

1) Fast Account

2) Fast Plus Account

3) UpSave Account 

For example, if your CIMB Bank contact has both a Fast Plus and UpSave Account, the 'Discover Me' function will display the Fast Plus Account when used in Fund Transfer.

However, if the recipient account has no Fast/Fast Plus Account and more than one (1) UpSave Account, the 'Discover Me' function will use the first UpSave Account opened by the customer.