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Brand Pulse Check Survey - Deposit Survey

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1. Which of the following social media pages do you follow? (Tick all that applies)*

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2. Will you recommend CIMB Bank Philippines to your friends/family? (Please rank the following: 1 being the lowest and 10 being the highest)*

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3. Do you trust CIMB Bank Philippines with your money?*

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4. Does the bank communicate or disclose information that is clear and easy to understand?*

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5. Do you feel safe and secure when performing your banking transactions digitally? *

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6. Does the bank offer innovative digital channels to facilitate your banking transactions better?*

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7. Does the bank treat you fairly? *

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8. Does the bank understand your financial needs and provide suitable advices?*

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9. Are you aware that CIMB Bank Philippines is proactive in providing financial literacy education to its customers?*

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10. IF YES (Do you find these financial literacy content helpful?)*

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12. Which for you is the leading digital bank in the country? (Please rank the following: 1 being the lowest and 5 being the highest)

 

12a. ING Philippines*

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12b. Komo*

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12c. UnionBank*

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12d. DiskarTech*

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12e. CIMB Bank Philippines*

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13. Which of the other digital banks do you have an account with?*

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14. What made you invest in digital banking? *

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15. Can you rank these to us in accordance to its importance? (Please rank the following: 1 being the lowest and 10 being the highest)

15a. The deposit’s interest rate*

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15b. The bonus insurance coverage*

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15c. The ease of opening a bank account (no need to physically visit a bank/branch)*

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15d. The debit/ATM card*

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15e. The zero processing fees*

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15f. The bank’s customer service*

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15g. Recommendation from other customers*

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15h. Recommendation from celebrities*

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15i. The design and features of the App*

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15j. Number of options on how I can cash-in and withdraw money*

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16. Is this your first bank account?*

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17. How would you compute your monthly interest earned if you qualified for the 4% p.a. interest promo with a PHP 100K average daily balance?*

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18. How would you rate your overall account creation experience with CIMB Bank PH? (Please rank the following:1 being the lowest and 5 being the highest)*

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19. How much is your gross monthly income?*

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20. How frequent do you save your income?*

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21. How much of your income do you save?*

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