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Brand Pulse Check Survey - Loan Survey

We want to serve you better!

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1. Which of the following social media pages do you follow? (Tick all that applies)*

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2. Will you recommend CIMB Bank Philippines to your friends/family? (Please rank the following: 1 being the lowest and 10 being the highest)*

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3. Do you trust CIMB Bank Philippines with your money?*

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4. Does the bank communicate or disclose information that is clear and easy to understand?*

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5. Do you feel safe and secure when performing your banking transactions digitally? *

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6. Does the bank offer innovative digital channels to facilitate your banking transactions better?*

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7. Does the bank treat you fairly? *

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8. Does the bank understand your financial needs and provide suitable advices?*

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9. Are you aware that CIMB Bank Philippines is proactive in providing financial literacy education to its customers?*

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10. IF YES (Do you find these financial literacy content helpful?)*

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12. Which for you is the leading digital bank in the country? (Please rank the following: 1 being the lowest and 5 being the highest)

 

12a. ING Philippines*

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12b. Komo*

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12c. UnionBank*

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12d. DiskarTech*

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12e. CIMB Bank Philippines*

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13. Where else did you apply for a loan?*

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14. What are you looking for when applying for a loan?*

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15. Can you rank these to us in accordance to its importance? (Please rank the following: 1 being the lowest and 10 being the highest)


15a. Easy to apply for a loan (no need to physically visit a bank / branch)*

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15b. The loan’s interest rate*

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15c. The loan’s terms of payment (# of instalments)*

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15d. The customer service*

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15e. Recommendation from other customers*

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15f. Recommendation from celebrities*

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15g. The design and features of the App*

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15h. No collateral needed*

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15i. The documents and IDs required*

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15j. Pre-termination Fee, Processing, and Other Fees*

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16. Is this your first bank loan?*

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17. What are you going to do with your personal loan? (Tick all that applies)*

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18. How would you rate your overall loan application experience with CIMB Bank PH? (Please rank the following: 1 being the lowest and 5 being the highest)*

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19. What made you finish your loan application (Tick all that applies)*

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20. How frequent do you save your income?*

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21. How much of your income do you save?*

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