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Financial Essentials

Why can't I scan my ID when I was on ID scan page?

If you have trouble scanning your ID, it could either be due to:

  1. Your camera is blurred
  2. Too much glare
  3. The background where you place your ID has the same color as your ID (try holding your ID instead!)

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Download the CIMB Bank PH app for 24/7 safe and secure digital mobile banking experience.