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Security Tips

Why was I prompted to redo Selfie Check for ID verification?

If you were asked to redo selfie check because of failed ID verification, it could either be due to:

  1. The document is not supported for Selfie Check (refer list of accepted IDs)
  2. The document was too blurry for verification
  3. The document quality was not good enough for verification (i.e. damaged and cannot be used)
  4. The document is missing parts that are mandatory for verification (i.e. parts of the document were covered by thumb/fingers)
  5. The document provided was not an actual ID
  6. The document is a sample
  7. The front or back of the document is missing
  8. The document does not show the photo and data page
  9. The document is missing the signature

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