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Digital Banking with CIMB

Why was I prompted to redo Selfie Check for selfie verification?

If you were asked to Redo Selfie Check because of failed selfie verification, it could either be due to:

  1. The selfie picture is cropped from an ID document
  2. An ID document is used as a selfie picture
  3. There are multiple people in the selfie picture
  4. The selfie picture provided is taken from either a paper or screenshot from picture or video
  5. The selfie picture is manipulated /photoshopped/modified
  6. The age difference between the selfie picture and the valid id provided is too big
  7. There is no face present in the provided selfie picture
  8. The face is not fully visible in the provided selfie picture
  9. The quality of the selfie picture is not good enough for verification
  10. The provided selfie is a black and white picture

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