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Security Tips

What happens if I failed the Virtual Verification?

If you have failed the virtual verification for 3 consecutive attempts, two things may happen:

  1. If you were signing up for the first time as a CIMB customer, you may be required to create the account from the start again as your username and password will not be recognised anymore
  2. If you were existing customers and applying for another account, you may be required to reapply the product application you were trying to apply.


If you have failed the virtual verification for 1 attempt, you may be prevented further from opening an account due to the invalidity of the ID submitted.

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