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Why is the status of my account "dormant"?

If the status of your Fast Account is dormant, it's because your account has expired and you will need to upgrade to a Fast Plus Account. To upgrade to a Fast Plus Account, simply follow the steps below:

  1. Tap Products > Apply for Product > Upgrade to Fast Plus Account
  2. Fill in the required details, and go through our virtual verification process
  3. Upon successful verification, you will be upgraded to a Fast Plus Account


If the status of your Fast Plus or UpSave Account is dormant, it's because there has been no user activity in the last 24 months. To re-activate your UpSave Account, simply follow the steps below:

  1. Products > My Accounts > Current Balance
  2. View your account details and tap on Status > Reactivate Account
  3. Input your First Name and Mother's Maiden Name
  4. Input the OTP sent to your mobile number
  5. The account will be successfully reactivated

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