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"I've tried logging into the app for 5 times unsuccessfully. Now it says my access is temporarily locked."

Your login access is locked temporarily because you either entered the wrong password or username for more than 5 times. After 5 attempts, your access will be locked for 1 hour even if you've entered the correct password and username. You can either try again after 1 hour with the correct username or password or you can reset your password or retrieve your username by clicking on the 'I forgot my username/password' button.

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