Please ensure that the following has been met:
- Biometric login is available on iPhone with Touch ID or Face ID and Android devices that are running Android 6.0 and above with Fingerprint feature.
- If you're using Face ID, please ensure CIMB Bank PH has permission to use Face ID feature.
- Ensure you have registered your fingerprint/face in your device settings.
Should you still encounter any error, please call our hotline #2462 and report this to any customer care agent. We will then log this and request for a screenshot of the error before getting back to you on the solution.
