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Financial Essentials

I think I have either misplaced or lost my card, what should I do?

If you have misplaced or lost your card, you can choose to temporarily block your debit card. This will disable all functions of your debit card:
Go to Products > My Card > Block



If you wish to unblock your card, you can follow the same steps above and tap on the "UNBLOCK" button. The functions of your debit card will then be enabled again.

 

You can also report your lost card and request for a debit card replacement by following the steps below:

  1. Go to Products > My Card > Lost Card > Permanently Deactivate and Replace Card
  2. Choose a reason for permanently deactivating your card
  3. Update and confirm your present address



Your new debit card request will then be processed.

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