What if I've changed my mailing address after I've requested for a replacement on my mobile app?
In the event of a change of address, you will have to replace your card again. Simply follow the steps below:
Go to Products > My Card > Lost Card > Permanently Deactivate and Replace Card
Select the reason for deactivating your card
Update and confirm your present address
Your new debit card will then be processed.
For debit card replacements, a fee of PHP 150.00 will be debited from your account.
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