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Who do I call if I encounter problems with my payment?

For non-posting of payment, Smart and PLDT subscribers may call our Customer Care Team by dialing #2462 (#CIMB). For Globe and TM subscribers, you may call us on our landline at +632-8924-2462. Telco charges apply. 

 

Please present your Transaction Reference Number. 

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Download the CIMB Bank PH app for 24/7 safe and secure digital mobile banking experience.