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Financial Essentials

I generated my reference code successfully but POS rejected my request.

Here's what you can do if this happens:

  1. Check the expiry date of the reference code -- make sure it's still valid. If it has already expired, please generate a new cash-out request. 
  2. Make sure that the reference code has not been used yet.

 

For further assistance please call our Customer Care Team by dialing #CIMB (#2462) on your phone.

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