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What do I do if my ATM withdrawal fails but I still get debited?

If your ATM withdrawal fails and your account is debited please call the CIMB Bank hotline at #2462 (#CIMB) and provide the supporting documents (i.e. ATM receipt, or ATM error message).


After the investigation, if chargeback is required, CIMB Bank will return your funds within 7 to 10 banking days.

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Download the CIMB Bank PH app for 24/7 safe and secure digital mobile banking experience.