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I transferred funds but it was not reflected in the account.

1) If it's a fund transfer from a CIMB account to another CIMB account, the transaction should be reflected immediately. 

 

2) For Pesonet: Transactions before the 1:15 PM cut-off will be processed by 11:59 PM within the same banking day. Transactions after cut-off, on holidays or weekends will be processed within the next 2 banking days.

 

3) For Dragonpay: Transactions before the 1:00 PM cut-off will be processed by 11:59 PM within the same banking day. Transactions after cut-off, on holidays or weekends will be processed within the next 2 banking days.

 

We suggest waiting until the end of day before checking the account. If it's still not reflected by then, please call our Customer Care Team by dialing #CIMB (#2462) on your phone or raise a Give Us Feedback form in the Help Center of CIMB Bank PH mobile app.

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