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My scheduled fund transfer did not go through.

If you've encountered this issue, please check the following:

  1. At the point of transfer, your balance is sufficient is greater than or equal to the scheduled amount to transfer.
  2. The recipient account is still active.
  3. Your account is not closed. If you have closed your account, all scheduled transfers will automatically be cancelled.
  4. The scheduled date exists within the month of your scheduled period. For example, if you have set it on 31st during the month of February, the fund transfer will automatically take place on the 28th or on the last day of the month.

 

If all of the above have been met but you still encountered the issue, please call our Customer Care Team by dialing #CIMB (#2462) on your phone.

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