1) Manage agency performance and productivity
2) Meet performance target as per assigned portfolio
3) Manage all agency operations related matter, including endorsement, enquiries, waiver, setoff, charge-off
4) Manage customer complaints until resolution
5) Manage agency controls and due diligence to ensure agency is in compliance
6) Manage partners and stakeholders on day to day function
7) Generate reports on the overall agency performance of the assigned portfolio
8) Execute assigned collections strategies
9) Submission of all deliverables on time
10) Undertake any other duties and responsibilities as assigned by Management from time to time
