Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conducts necessary analyses to address client needs
Communicates resolutions to clients
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CIMB PH, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.
Performs duties that may be assigned from time to time.
Qualification
Minimum 3-year experience of either contact center, email or social media
customer service experience, preferably in a banking or financial services
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