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Digital Banking with CIMB
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Job Description

  • Develop and enforce sound SOPs with minimal process gaps whilst mitigating operational risk. Create a strong workforce by 
  • developing competent individuals in operations team.
  • Oversee daily or weekly recon and settlements for partner services and any other reconciliation to ensure due process, accuracy, 
  • accounts net off against GL and accountability in accordance. 
  • Create and implement long term operation plan to ensure continuity of operations whilst improving operations efficiency.
  • Ensure customers data are protected from the public and secured against fraud by enforcing controlled access rights and verification 
  • levels. Participate and help develop business impact analysis to protect business operations in the event of major crises that could result 
  • in huge losses.
  • Collaborate with respective heads of other units to develop best practices for more effective banking operations. Delegate tasks to 
  • members of the operations team on new or enhancement requirements.
  • Develop and define KPI, SLA, and KRI for the operations team deliverables.
  • Providing guidance and leadership in project management and deliverables for the bank in achieving high quality planning, 
  • deployment and implementation strategy.
  • Constantly providing inputs and guidance towards management committee whilst having oversight on governance, compliance and 
  • risk management
  • Manage the Card Operations and Embossing process of the bank
  • Perform DCORO functions and maintain a strong risk-culture in the tea


Bachelor’s Degree in Accounting, Management, Finance, or other Business related course;

- at least 7 years work experience preferably in a Financial or Banking industry;

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