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Security Tips

How can we help with your Account Information Update concern?

We have prepared quick tips for you to refer which can help address your issue on your Account Information Update below:

How do I change or update my mobile number in the app?

To update your mobile number, open the CIMB Bank mobile app and follow the steps below:

 

 

 

1) Tap Menu > Profile > Mobile Number

2) Input your current and new mobile numbers

3) Input the OTP sent to your new mobile number

4) Congratulations! You have successfully changed your mobile number

How do I update my email address?

To update your email address, open the CIMB Bank PH app and simply follow the steps below:

 

1) Tap Menu > Profile > Email Address

2) Input your current and new email address

3) Input the security code sent to your new email address

How do I update my personal details in the app?

To update your personal information, open the CIMB Bank PH app and simply follow the steps below:

 

1) Log in to the CIMB Bank PH app

2) Tap MENU

3) Tap on PROFILE

4) Select the information you wish to update

5) Input your new personal information

6) Input your 6-digit MPIN

7) Changes made will be immediately saved

How can I update or change my mobile number in case I can no longer access my account or link my GSave/GCredit account to the CIMB Bank App?

To update or change your mobile number in case you can no longer access your account or link your GSave or GCredit account to the CIMB Bank app, please call our hotline at #2462 (#CIMB) or (+632) 8924-2462. 

I can't change my date of birth on the app. What should I do?

To change your date of birth, you will have to go through the Selfie Check steps and provide an ID which can support your date of birth change. The full name on your ID must match the full name that is currently on our records. If there's a mismatch of the name on your ID and our records, your request to change your date of birth will be declined. 

The above tips did not address your issue? No worries, please submit your query to us so we can attend to it to resolve your issue.

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