How can we help with your Account Information Update concern?

We have prepared quick tips for you to refer which can help address your issue on your Account Information Update below:

How do I change or update my mobile number in the app?

To update your mobile number, open the CIMB Bank mobile app and follow the steps below:

 

 

 

1) Tap Menu > Profile > Mobile Number

2) Input your current and new mobile numbers

3) Input the OTP sent to your new mobile number

4) Congratulations! You have successfully changed your mobile number

How do I update my email address?

To update your email address, open the CIMB Bank PH app and simply follow the steps below:

 

1) Tap Menu > Profile > Email Address

2) Input your current and new email address

3) Input the security code sent to your new email address

How do I update my personal details in the app?

To update your personal information, open the CIMB Bank PH app and simply follow the steps below:

 

1) Log in to the CIMB Bank PH app

2) Tap MENU

3) Tap on PROFILE

4) Select the information you wish to update

5) Input your new personal information

6) Input your 6-digit MPIN

7) Changes made will be immediately saved

How can I update or change my mobile number in case I can no longer access my account or link my GSave/GCredit account to the CIMB Bank App?

1. To update or change your mobile number in case you can no longer access your account. Follow these steps:

 

STEP 1: On the app login screen, tap 'Forgot?' and select either 'I forgot my password' or 'I forgot my username'.

STEP 2: Enter your current registered mobile number.

STEP 3: Tap 'I lost access to my mobile number' on the OTP page.

STEP 4: Re-enter your registered mobile number.

STEP 5: Input your 6-digit MPIN.

STEP 6: Await the OTP to be sent to your registered email address, then enter it on the OTP screen.

STEP 7: Enter your new mobile number.

STEP 8: Input the OTP sent to your newly nominated mobile number.

STEP 9: Nominate your new password.

STEP 10: After successfully changing your password, log in, and your new mobile number should reflect on your account.

 

2. To update or change your mobile number in case you can no longer access your account and you forgot your MPIN. Follow these steps:

 

STEP 1: On the app login screen, tap 'Forgot?' and select either 'I forgot my password' or 'I forgot my username'.

STEP 2: Enter your current registered mobile number.

STEP 3: Tap 'I lost access to my mobile number' on the OTP page.

STEP 4: Re-enter your registered mobile number.

STEP 5: Input your 6-digit MPIN.

STEP 6: If you have failed to input the correct MPIN three times, input your new mobile number, verify thru OTP

STEP 7: You will then be prompted to complete re-eKYC by submitting a valid ID and undergoing a selfie check.

STEP 8: Follow the subsequent instructions.

STEP 9: Await confirmation from CIMB Bank within 1-2 banking days regarding successful verification.

STEP 10: Upon success, you may perform the forgot password/username steps again with your new mobile number and/or email address.

 

3. In case your mobile number is not updated and your GSave/GCredit account is not yet linked to the CIMB Bank app. Please refer to the steps below:

 

STEP 1: On the app login screen, tap 'Link my account' and select the account you wish to link.

STEP 2. Enter the mobile number and email address registered to that account, and verify with SMS OTP.

STEP 3. If you've lost access to your mobile number, click 'I lost access to my mobile number.'

STEP 4: Input the 6-digit security code. If access to your email is lost, select “I lost access to my email address”.

STEP 5: Provide your new mobile number and email address, and verify via OTP.

STEP 6: You will then be prompted to complete re-eKYC by submitting a valid ID and undergoing a selfie check.

STEP 7: Follow the subsequent instructions.

STEP 8: Await confirmation from CIMB Bank within 1-2 banking days regarding successful verification.

STEP 9: Upon success, you may perform the linking steps again with your new mobile number and/or email address to setup your new password and username will be sent to your new email address.

I can't change my date of birth on the app. What should I do?

To change your date of birth, you will have to go through the Selfie Check steps and provide an ID which can support your date of birth change. The full name on your ID must match the full name that is currently on our records. If there's a mismatch of the name on your ID and our records, your request to change your date of birth will be declined. 

The above tips did not address your issue? No worries, please submit your query to us so we can attend to it to resolve your issue.

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