Got questions? We are here for you in many ways!

Get Help from the App

You can have access to Customer Care straight on the CIMB Bank PH app. For specific concerns regarding your account, transactions, application status and more, you can now use the Need Help? feature on the app.


You can also upload screenshots or photos of your concern. Our Customer Care Team will work on your ticket and give you updates on the CIMB Bank PH app.  To learn more on how to get help, you may visit this page.


Message Us

Send us a message on our web form for general inquiries on our products, services, promos, or how to Bank with us.  If you’d like to raise a concern or request specifically regarding your account, the financial transaction you performed, or the status of your application, please reach out to us via the Need Help? feature in our app.


Call Us

Speak with our Customer Care Team available from 6:00AM to 10:00PM daily. 

From 10:00PM to 6:00AM, only reports of lost or stolen ATM Card/Mobile Device and/or Unauthorized Transactions will be accommodated.

You may call our Customer Care team by dialing #2462 (#CIMB) on your mobile phone or +632-8-924-2462 via landline.

*Standard telco charges may apply for calls made from overseas.

Official CIMB Bank Email Addresses

Please be informed that email addresses ending in,, and are official e-mail domains by CIMB Bank. Emails from these domains and other subdomains are official and valid.

Official CIMB Bank Social Media Pages

Click the links below to visit our official social media pages.



CIMB Bank Philippines

CIMB Bank Philippines

FAQs and Tutorials

FAQs and Tutorials are available in the Help Center section of CIMB Bank PH app.

Live your purpose with CIMB Bank!

Download the CIMB Bank PH app and step into the world of secure and convenient digital banking.