General Inquiries

SPayLater is a feature wherein qualified buyers have the option to buy now and pay later or apply for an installment loan of up to 12 months for their Shopee purchases.

SPayLater has a processing fee of  0-2% per transaction amount and monthly interest ranges from 1-5% for items. Pay your SPayLater bill on time to avoid additional charges.

CIMB is the selected lending partner of Sea Money and your loan is funded by the bank. 

Should you have further inquiries, you may inform customer to coordinate with 

Shopee Customer Service Support through the following channels:

• Chat: 24/7 (in-app only)
• To chat with the live agents, go to the Me tab > Chat with Shopee> start chatting.
• Calls: (02) 8880-5200 (Weekdays 7:00 AM to 7:00 PM, Weekends 9:00 AM to 6:00 PM)

In paying your balance, kindly follow the procedures below:

"To repay your SPayLater using ShopeePay, go to your SPayLater account > 

choose which bill you would like to repay > select ShopeePay as your Payment Method > Pay In Full then enter your ShopeePay PIN"

The following are also the payment channels that you may use:

• Payment Center;
• E-Wallet; and
• OTC

In paying your balance, kindly follow the procedures below:

"To repay your SPayLater using ShopeePay, go to your SPayLater account > choose which bill you would like to repay > select ShopeePay as your Payment Method > Pay In Full then enter your ShopeePay PIN"

The following are also the payment channels that you may use:

• Payment Center;
• E-Wallet; 
• OTC; and
• Online Payment (Shopee Pay Wallet)

As your loan is funded by CIMB, it requires to customer to accept CIMB’s Terms and Conditions too. 

Terms and conditions provide clarity about what should happen in any given situation. 

These set out the key commercial terms the institutions (CIMB Bank PH and Sea Money) are offering to clients and helps the contractual parties

 to understand their duties, rights, roles and responsibilities"