April 27, 2025 – CIMB Bank Philippines would like to assure our customers that the incident of unauthorized fund transfers on the night of April 26 has been resolved.
All affected customers have had their funds returned. The Bank would like to emphasize that its core banking system and customer data remain secure and uncompromised. Protecting customers' security continues to be the Bank's highest priority.
We regret the inconvenience this incident may have caused and are taking all necessary steps to strengthen our systems further.
We wish to thank our customers for their patience and understanding, and we remain fully committed to serving you with the highest standards of security and service.
For any concerns or further assistance, customers may reach out to our official channels: Customer Care email at customerservice@cimb.ph and the “Need Help?” button on the mobile app.
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About CIMB Bank Philippines
CIMB Bank Philippines is a digital-only commercial bank committed to providing innovative, mobile-first digital banking solutions. Recognized as the #1 Bank in the Philippines in Forbes’ 2023 World’s Best Banks ranking, CIMB Bank PH has also been named one of the World’s Top 100 Digital Banks and the Best Digital Bank in the Philippines for 2025 by The Asian Banker. As the country’s most awarded digital-only commercial bank, it has earned 122 prestigious international accolades and continues to lead in digital banking products and services. Currently serving over 9 million Filipinos and 4 million loan customers, CIMB Bank Philippines is also part of the CIMB Group, the 5th largest bank in ASEAN.
Read more about the bank’s products and promos on www.cimbbank.com.ph, as well as on its Facebook and Instagram pages.
For more information, contact:
Nikki Constantino
nikki.constantino@cimb.com
+63 927 8021188
