IMPORTANT: OTPs are moving to email and Viber

We want to make sure you can continue accessing your funds smoothly and securely.​

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Starting July 15, 2026, OTPs will be sent to your registered email address and Viber instead of via SMS.​

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To avoid any disruption, please make sure your email address registered with CIMB Bank PH is active, accessible, and up to date.​

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Please note that updating your email address in partner apps (such as GCash or DragonFi) does not automatically update your records with us. These are maintained separately. If your email address in the CIMB Bank PH app is outdated, you may not receive the OTP needed to complete your transaction.​

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To update your email address in the CIMB Bank PH app:​

• Tap Menu > Profile > Email Address​
• Enter your latest email address​
• Enter the security code sent to your new email address​

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If you have not yet linked your account to the CIMB Bank PH app, download the app from the App Store, Google Play, or Huawei AppGallery and follow the instructions provided.  Then, turn on Push Notifications in your CIMB Bank PH app settings so that you are aware of any further updates to your account.  ​

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For your security, never share your OTP with anyone. CIMB Bank PH representatives will never ask for your OTP through calls, text messages, or emails. We will also never include hyperlinks in our communications.