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What should I do if I cannot scan a QR code?

If you're having trouble scanning a QR code, try these steps:

  1. Ensure the QR code contains the QR Ph or InstaPay logo.

  2. Check if your camera lens is clean and properly positioned over the QR code.

  3. Restart the CIMB Bank PH app and try again.

Live your purpose with CIMB Bank!

Download the CIMB Bank PH app and step into the world of secure and convenient digital banking.