Receiving OTPs

If your OTP is NOT in either your email or Viber, kindly check:

That your registered email address is correct and up to date

That the OTP has not gone to your Spam, Junk or Promotions folder

That your internet connection is stable

For GSave cash-outs, that your Viber account is active and registered to the same mobile number you have registered with CIMB

If your registered email address or mobile number is out of date, you can update it in the CIMB Bank PH app under Menu, Profile.

If you still do not receive your OTP after these checks, please contact Customer Care for further assistance.