FAQ: Where will I get my OTPs? Email or Viber? | CIMB Bank PH

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Where will I get my OTPs? Email or Viber?

OTPs will be sent to both your email address and Viber account, but receiving them may depend on your transaction, device, and app version.

Transactions where you can receive your OTP on BOTH EMAIL AND VIBER are:

- GSave cashouts (Withdrawal)

Meanwhile, here are transactions where OTPs are to be sent via EMAIL ONLY.

- DragonFi Save withdrawals

- Pre-login transactions (Onboarding, account linking, forgot credentials, and claimable funds)

- Post-login transactions (Change MPIN, change mobile number, and change email address)

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