I tried to withdraw money using my card but the ATM did not dispense any cash. What should I do?

If you made a withdrawal from your account using your CIMB Bank Card but the ATM did not dispense any cash, please monitor your account for 2-3 banking days for an auto-reversal. If the undispensed amount is still not reflected, please call our Customer Care hotline at (+632) 8924-2462 so we can help verify your transaction with the issuing bank.


Rest assured that your money is safe with us. CIMB Bank is now implementing OTP verification whenever you call our Customer Care hotline. Please make sure to have your account number ready when calling.

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