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I tried to withdraw money using my card but the ATM did not dispense any cash. What should I do?

If you made a withdrawal from your account using your CIMB Bank Card but the ATM did not dispense any cash, please call our Customer Care hotline at (+632) 8924-2462 for assistance. We will verify your transaction with the issuing bank and call you back after 24 hours to update you on the status.

Rest assured that your money is safe with us. CIMB Bank is now implementing OTP verification whenever you call our Customer Care hotline. Please make sure to have your account number ready when calling.

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Download the all-new CIMB Bank PH app and enjoy an enhanced digital banking experience that's fast, easy, and more convenient than ever!