Collections Officer

Job Description

•  Lead, coach, and develop the In-house Collections team in performing the tasks assigned to them
  
• Endorse accounts to In-house Collections team 
• Monitor and initiate prompt and appropriate action and follow up for all assigned accounts as needed 
• Develop and execute collections strategies and/or initiatives to achieve the team’s KPIs
• Analyse delinquent accounts and prepare collections reports and analysis to be presented to the Management 
• Set the monthly targets of each Collection Analyst with the concurrence of the Collections Head
• Conduct one on one coaching to each Collection Analyst regarding their performance
• Perform call monitoring to ensure that calls are adherence to the Group Collection Standards 
• Help the Collections Head in cascading new policies and initiatives to the team
• Undertake any other duties and responsibilities as assigned by Management from time to tim

Qualification

• Preferably 3 years work experience in Collections as team lead, ideally handling Bank consumer products
• Proficiency in MS Office applications