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Job Description

  • Handles and provides quality fulfilment to customer inquiries, requests, and concerns within the agreed turn-around-time. 
  • Escalates customer concerns, work system issues and any problem encountered to his/her immediate supervisor to facilitate resolution.
  • Coordinate with other business units to be kept informed on new products and features and to ensure brand consistency. 
  • Submits required reports and documentation to immediate supervisor related to inquiries, requests, and concerns received.
  • Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times. 
  • Upkeeps and maintains an organized workstation, office equipment, office supplies and tools. 
  • Performs duties that may be assigned from time to time.  

Qualification

Minimum 3-year experience of either contact center, email or social media customer service experience, preferably in a banking or financial services environment.

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