Customer Service Representative

Job Description

• Handles and provides quality fulfilment to customer inquiries, requests, and concerns within the agreed turn-around-time. 
• Escalates customer concerns, work system issues and any problem encountered to his/her immediate supervisor to facilitate resolution.
• Coordinate with other business units to be kept informed on new products and features and to ensure brand consistency. 
• Submits required reports and documentation to immediate supervisor related to inquiries, requests, and concerns received.
• Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times. 
• Upkeeps and maintains an organized workstation, office equipment, office supplies and tools. 
• Performs duties that may be assigned from time to time.  

Qualification

Minimum 3-year experience of either contact center, email or social media customer service experience, preferably in a banking or financial services environment.