Job Description

  • Responsible for the reconciliation of Retail GL accounts, Subsidiary Ledger Accounts and Nostro Account and its accompanying Financial Reporting that complies with the CIMB accounting standards/International accounting standards.
  • Ensure proper reconciliation of partner related transactions and timely resolution of any exception.
  • Assist in the development of financial transactions workflow of Retail and/or business process as needed during the project.
  • Performs investigation of complaints and escalations from other units of Retail Operations and provides resolution within the standard and agreed TAT.
  • Handle loan and deposit administration activities to include new accounts, drawdown, rollover and preparation of daily fund movement
  • Collaborate with internal customers from other departments and other work streams of the Bank for service requirement, inquiries and instructions.
  • Support tests related to system enhancement
  • Ensure proper management of bank data to include customers, partners and various channels
  • Ensure BAU is achieved and service level agreements are observed
  • Ensure security controls are in place, compliance with both internal and external regulations is adhered to and operational risk is minimized.
  • Manage the production of ATM cards, from order placement to delivery to the customer and Coordinate with various internal and external stakeholders to ensure timely delivery of cards, such as card manufacturers, and courier services. Monitor card inventory levels and order supplies when necessary
  • Manage and resolve chargeback and dispute cases for credit and debit card transactions
  • Investigate and analyze chargeback and dispute cases to determine validity and take appropriate action
  • Communicate effectively with customers, merchants, and card issuers to gather information and resolve cases
  • Participate in other operational function as required



  • Bachelor’s Degree in Accounting, Accounting Information, Management, Financial Management, Economics or other Business related course
  • Strong reconciliation and cards management experience
  • Understanding of bank products and services

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