Job Description

  •  Ensure timely and accurate processing of all transaction including customer payments, fund transfer, and interbank transactions. 
  • Responsible for daily reconciliation settlement of assigned partners and ensure that all transaction have been accurately recorded and processed. 
  • Oversee the funding and pre-funding movements of assigned partners, and manage settlement funds between bank and other financial institutions 
  • Provide support in generating and analyzing various settlement reports, including transaction volume, settlement delays, and error rates 
  • Timely resolution of disputes and any exception. 
  •  Continuously review and assess settlement processes, policies and procedure to identify opportunities for improvements. 
  • Provide support to different departments in relation to funds movements 
  • Performs investigation of customer complaints tickets, BSP Tickets and escalations from other units of Retail Operations and provides resolution within the standard and agreed TAT. 
  • Collaborate with internal customers from other departments and other work streams of the Bank for service requirement, inquiries and instructions. 
  • Support tests related to system enhancement 
  • Ensure proper management of bank data to include customers, partners and various channels 
  •  Ensure BAU is achieved and service level agreements are observed 
  • Ensure security controls are in place, compliance with both internal and external regulations is adhered to and operational risk is minimized. 
  • Investigate and analyze chargeback and dispute cases to determine validity and take appropriate action 
  • Communicate effectively with customers, merchants, and card issuers to gather information and resolve cases 
  • Participate in other operational function as required 
  • Performs all other tasks, duties and responsibilities that may be assigned from time to time

Qualification

  • Bachelor’s Degree in Accounting, Accounting Information, Management, Financial Management, Economics or other Business related course
  • Strong financial background
  • Strong Settlement and Reconciliations background in Consumer Banking
  • Understanding of bank products and services

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