Privacy Notice (For Customers)
At CIMB Bank PH, we value your privacy and strive to protect your personal information in compliance with the Data Privacy Act of 2012.
Pursuant thereto, this Privacy Notice is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your personal information.
CIMB Bank PH will only collect, record, hold, use, disclose and store (i.e. “process”) use your personal information in accordance with such laws (including the Data Privacy Act of 2012), this Privacy Notice and the privacy terms in your agreement(s) with CIMB Bank PH.
This Privacy Notice explains:
Your privacy matters to us, so please take the time to get to know our practices and if you need further information, please contact our Customer Care Team by calling #CIMB (#2462) or email firstname.lastname@example.org.
For the purposes of this Privacy Notice, please note that:
What Kind of Personal Information and Sensitive Personal Information We Collect and How We Collect It
In order to enable us to deal with your inquiries, open and operate an account/facility for you and/or to generally provide you with our products and services, we may need to and/or may be required to process personal information, sensitive personal information and financial information about you, including but not limited to:
We may obtain this information from yourself and from a variety of sources, including but not limited to:
How We Use Your Personal Information
Other than as stated above, we may use your personal information for one or more of the following purposes:
Please be assured that we will ask for your consent before using your personal information for a purpose other than those that are set out in this Privacy Notice and in the privacy terms in your agreement(s) with CIMB Bank PH.
Disclosure of Your Personal Information
As a part of providing you with our products and services and the management and/or operation of the same, we may be required or need to disclose information about you and/or your accounts and/or facilities with us (as well as with other CIMB entities in or outside Philippines) to the following third parties:
subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to the CIMB Bank PH (whether in or outside Philippines). The afore-mentioned third parties may in some instances be located outside of Philippines.
Additionally, the individual entities within the CIMB Bank PH, our merchants and strategic partners may contact you about products, services and offers, which we believe may be of interest to you or benefit you financially. However, please note that we will only disclose your personal information (which will not include information relating to your affairs or accounts) to our merchants and strategic partners where your express prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to the CIMB Bank PH (whether in or outside Philippines)
You may tell us at any time if you do not wish to receive marketing communications from us, from individual entities within the CIMB Bank PH and/or from our merchants and strategic partners by notifying us at the address/telephone number/e-mail address given at the end of this Privacy Notice. Your latest written instructions to us will prevail. Please take note that certain communications such as statements of account and our websites contain standard information regarding our other products and services that cannot be removed without affecting the delivery/provision of our services and/or products, the operation of your account(s) and/or facility(ies) with us, and/or additional costs to you.
We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside CIMB Bank PH except:
Security of Your Personal Information
Information is our asset and therefore CIMB Bank PH places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organizational security measures when processing your personal information.
Employees of CIMB Bank PH are trained to handle the personal information securely and with utmost respect, failing which they may be subject to disciplinary action.
Retention of Your Personal Information
CIMB Bank PH will retain your personal information in compliance with this Privacy Notice and/or the terms and conditions of your agreement(s) with CIMB Bank PH for the duration of your relationship with us, for such period as may be necessary to protect the interests of CIMB Bank PH and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by CIMB Bank PH’s relevant policies.
What If Personal Information Provided by You Is Incomplete?
Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.
Your Rights to Access and Correct Your Personal Information
We can assist you to access and correct your personal information held by us.
Where you wish to have access to your personal information in CIMB Bank PH’s possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at CIMB website (www.cimbbank.com.ph).
We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).
Please note that CIMB Bank PH may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
Please also note that CIMB Bank PH may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
You can also assist us to keep your personal information (such as your current mailing address) up to date, as it will enable us to serve you better.
Exercising Choices Over the Disclosure, Retention and Use of Your Personal Information
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your personal information. Should you wish to do so, kindly contact us at the address/telephone number/e-mail address given at the end of this Privacy Notice.
Revisions to Privacy Notice
This Privacy Notice may be revised from time to time. Notice of any such revision will be given on CIMB Bank PH’s website and/or by such other means of communication deemed suitable by CIMB Bank PH.
Contacting CIMB Bank PH About Your Privacy And How We Handle Your Personal Information
Should you have any query in relation to this Privacy Notice or how we handle your personal information, kindly contact our Data Privacy Officer at the following contact points:
Telephone: +632 580-0198
Fax: +632 580-0198
Address: 28th Floor ORE Central Tower 9th Avenue corner 31st street BGC, Taguig City