What happens if I failed the virtual verification?

If you have failed the virtual verification for three (3) consecutive attempts, two things may happen:

 

a) If you are signing up for the first time as a CIMB Bank customer, you may be required to create the account from the start again as your username and password will not be recognized anymore

b) If you are an existing customer and are applying for another account, you may be required to re-apply for the product you were trying to apply for.

 

If you have failed the virtual verification for one (1) attempt, you may be prevented further from opening an account due to the invalidity of the ID submitted.