- Digital Banking
- Our App
- Our DNA
- Financial Literacy Articles
- Help & Support
We will be right with you.
Can I open an account if my country of residence is outside the Philippines?
What is a Selfie Check?
When do I need to perform Virtual Verification?
What is an acceptable valid ID to use to open my account?
How to do a Selfie Check?
Will wearing colored contact lens affect the Selfie Check verification process?
Why can't I scan my ID when I was on the ID scan page?
What do I do if I'm prompted that the ID provided is already used by an existing customer?
How do I complete the Virtual Verification?
What happens if I failed the virtual verification?
How long does the bank require to verify my source of funds documents that was submitted during onboarding?
I submitted my source of funds documents during onboarding but it was rejected. Can I still open an account?
Why was I asked to resubmit my source of funds document and information?
I just opened a GSave account. How can I link my GSave to the CIMB Bank PH app?
I have problems linking my GSave account. What should I do?
How do I know if I have been fully verified?
I can't seem to change my name during the application. What should I do?