SAVINGS ACCOUNTS

Can I open an account if my country of residence is outside the Philippines?

What is a Selfie Check?

When do I need to perform Virtual Verification?

What is an acceptable valid ID to use to open my account?

How to do a Selfie Check?

Will wearing colored contact lens affect the Selfie Check verification process?

Why can't I scan my ID when I was on the ID scan page?

What do I do if I'm prompted that the ID provided is already used by an existing customer?

How do I complete the Virtual Verification?

What happens if I failed the virtual verification?

How long does the bank require to verify my source of funds documents that was submitted during onboarding?

I submitted my source of funds documents during onboarding but it was rejected. Can I still open an account?

Why was I asked to resubmit my source of funds document and information?

I just opened a GSave account. How can I link my GSave to the CIMB Bank PH app?

I have problems linking my GSave account. What should I do?

How do I know if I have been fully verified?

I can't seem to change my name during the application. What should I do?