FAQ: Why can't I scan my ID when I was on the ID scan page? | CIMB Bank PH

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Why can't I scan my ID when I was on the ID scan page?

If you have trouble scanning your ID, it could be due to any of the following reasons:

1) Your ID photo is blurry

2) There is too much glare or reflection on your ID

3) The background where you placed your ID has the similar color with your ID (try holding your ID instead!)

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