In today’s digital age, our mobile phones have become an essential part of our lives. They contain a lot of sensitive information, including our personal and financial data. If you have lost your phone or it has been stolen, it can be a stressful and worrying experience. However, there are some things you can take to keep your personal data safe and prevent unauthorized access to your online bank accounts.


  • Contact your service provider - The first thing you should do is contact your service provider and report your missing phone. Ask them to suspend or disconnect the service to your phone. This will help prevent unauthorized access to your online or bank accounts, especially if they are linked to your mobile number.


  • Call your bank - If you have saved your financial credentials on your phone, it's essential to contact your bank and block your accounts temporarily to prevent thieves from accessing your bank accounts.


  • Change your passwords - It's crucial to change the passwords of all your online accounts that are linked to your phone, such as social media, email, and banking apps. Ensure you create strong and unique passwords that are difficult to guess.


  • Notify your contacts - Inform your important contacts like family, friends, and colleagues that your phone is missing, and ask them not to send sensitive information via text or email

Remember, cybersecurity is a shared responsibility, and learning these tips can help keep your personal data safe.


If you notice any malicious activity in your account, please do not hesitate to call our Customer Care Team by dialing #2462 (#CIMB) on your mobile phone. If you're currently not in the Philippines, please call +632 8 924 2462 (924-CIMB) or email us at


Stay safe and bank safely and securely from home with CIMB Bank!

CIMB Bank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas. You may contact the BSP Financial Consumer Protection Department at (+632)8708-7087 or