Digital Banking Survey 001

1. Which of the following social media pages do you follow? (Tick all that applies)*

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Please specify if others:*

2. Will you recommend CIMB Bank Philippines to your friends/family? (Please rank the following: 1 being the lowest and 10 being the highest)*

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3. Do you trust CIMB Bank Philippines with your money?*

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4. Does the bank communicate or disclose information that is clear and easy to understand?*

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5. Do you feel safe and secure when performing your banking transactions digitally? *

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6. Does the bank offer innovative digital channels to facilitate your banking transactions better?*

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7. Does the bank treat you fairly? *

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8. Does the bank understand your financial needs and provide suitable advices?*

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9. Are you aware that CIMB Bank Philippines is proactive in providing financial literacy education to its customers?*

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10. IF YES (Do you find these financial literacy content helpful?)*

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11. What other digital banks are you aware of?*

12. Which for you is the leading digital bank in the country? (Please rank the following: 1 being the lowest and 5 being the highest)

12a. ING Philippines*

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12b. Komo*

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12c. UnionBank*

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12d. DiskarTech*

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12e. CIMB Bank Philippines*

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13. Which of the other digital banks do you have an account with?*

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14. What made you invest in digital banking? *

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15. Can you rank these to us in accordance to its importance? (Please rank the following: 1 being the lowest and 10 being the highest)

15a. The deposit’s interest rate*

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15b. The bonus insurance coverage*

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15c. The ease of opening a bank account (no need to physically visit a bank/branch)*

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15d. The debit/ATM card*

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15e. The zero processing fees*

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15f. The bank’s customer service*

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15g. Recommendation from other customers*

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15h. Recommendation from celebrities*

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15i. The design and features of the App*

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15j. Number of options on how I can cash-in and withdraw money*

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16. Is this your first bank account?*

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17. How would you compute your monthly interest earned if you qualified for the 4% p.a. interest promo with a PHP 100K average daily balance?*

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18. How would you rate your overall account creation experience with CIMB Bank PH? (Please rank the following:1 being the lowest and 5 being the highest)*

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19. How much is your gross monthly income?*

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20. How frequent do you save your income?*

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21. How much of your income do you save?*

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22. Request for Testimonial: May we request for your feedback or testimonial on how CIMB was able to help you in your financial journey? Please note that this is something we may post on our social media channels*

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