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What if my due date falls on the downtime? Will I be allowed to pay afterwards without incurring penalties?

You won't be able to perform payments and other transactions during the system upgrade, however, we expect services to be up and running again by the next day. We highly advise to plan your transactions ahead of time should your due date fall on this date in order to pay your dues on-time without incurring any penalties. 

Go Beyond Banking with CIMB Bank

Download the all-new CIMB Bank PH app and enjoy an enhanced digital banking experience that's fast, easy, and more convenient than ever!