If you are not able to log-in to the CIMB Bank PH app, it could be due to one of the following reasons:
1) Your username and password are incorrect. If you have forgotten your username or password, tap "FORGOT?" on the login page to reset your password or retrieve your username.
2) If you are attempting to log-in to the app on a different device, you will need to go through the device change process. To change your device, simply follow the steps below:
a) Log in to the CIMB Bank PH app with your new device
b) You will be sent a security code on your registered email address
c) Input the security code on your device
Once done, your new device will be updated immediately.
3) If you have failed the virtual verification for 3 consecutive attempts, two things may happen:
a) If you were signing up for the first time as a CIMB Bank customer, you may be required to create the account from the start as your username and password will not be recognized anymore.
b) You may be prevented from opening an account due to the invalidity of your ID submitted.
4) Your access may be blocked due to the accounts you've created under different sets of credentials. CIMB Bank PH only allows for accounts to be created under a single set of credentials per customer.