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Why can't I cash-in via Dragonpay?

If you've received an error message saying, "Something went wrong. Please try again." when attempting an Online Cash-In or Cash-In via Over-The-Counter-Banks, it means that the connectivity between Dragonpay and our merchant is either offline or down for the time being. 

Go Beyond Banking with CIMB Bank

Download the all-new CIMB Bank PH app and enjoy an enhanced digital banking experience that's fast, easy, and more convenient than ever!