What do I do if I lose my card? 

If you have misplaced or lost your card, you can choose to temporarily block your debit card. This will disable all functions of your debit card. You can do this by going to "Card" on your CIMB Bank PH app dashboard and clicking Freeze Card. 


If you wish to unfreeze your debit card, you can tap on the "Unfreeze" button. The functions of your debit card will then be enabled again. 


You can also report your lost card and request for a debit card replacement by following the steps below:


Step 1: Open the CIMB Bank PH app and go to "Card"

Step 2: Click Replace 

Step 3: Select reason 

Step 4: Confirm your delivery address

Step 5: Verify your MPIN 


Once done, your current card will be deactivated and a new one will be sent to you. 

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