General Inquiries

If you have misplaced or lost your card, you can choose to temporarily block your debit card. This will disable all functions of your debit card. You can do this by going to "Card" on your CIMB Bank PH app dashboard and clicking Freeze Card. 

If you wish to unfreeze your debit card, you can tap on the "Unfreeze" button. The functions of your debit card will then be enabled again. 

You can also report your lost card and request for a debit card replacement by following the steps below:

Step 1: Open the CIMB Bank PH app and go to "Card"

Step 2: Click Replace 

Step 3: Select reason 

Step 4: Confirm your delivery address

Step 5: Verify your MPIN 

Once done, your current card will be deactivated and a new one will be sent to you. 

The waiting time for a replacement debit card is seven (7) days if your registered address is within Metro Manila and fourteen (14) days if it's outside of Metro Manila. If your registered address is outside the service coverage of our courier, please expect your card to arrive within one (1) month.

To check if your card has been enabled for e-commerce transactions, open the CIMB Bank PH app and follow the steps below: 

1) Tap on CARDS > SETTINGS

2) Check whether the toggle for "Online e-commerce payments" is ON

Your debit card will be delivered to your registered delivery address. To check your delivery address, go to the CIMB Bank PH app and tap on Menu > Profile. You will see a complete summary of your registered details, including your delivery address. Tap on "Edit" to edit your delivery address and confirm the changes.  

If your Fast Plus account was blocked, then your card will be blocked. Please check for any email notification sent to you for more details on why your Fast Plus account could have been blocked. 

For further assistance, please call our Customer Care Team by dialing #2462 (#CIMB) on your phone.