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Digital Banking Survey

Thank you for banking with CIMB Bank! Your feedback is very important to us and will definitely help us further improve our products and services. We'd like to ask for a few minutes of your time to answer this survey about digital banking. Rest assured that the information you share will be kept strictly confidential and will only be viewed by CIMB officials for the purpose of this research.

*This field is mandatory.

1. Which of the following social media pages do you follow? (Tick all that applies)*

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2. Will you recommend CIMB Bank Philippines to your friends/family? (Please rank the following: 1 being the lowest and 10 being the highest)*

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3. Do you trust CIMB Bank Philippines with your money?*

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4. Does the bank communicate or disclose information that is clear and easy to understand?*

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5. Do you feel safe and secure when performing your banking transactions digitally? *

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6. Does the bank offer innovative digital channels to facilitate your banking transactions better?*

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7. Does the bank treat you fairly? *

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8. Does the bank understand your financial needs and provide suitable advices?*

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9. Are you aware that CIMB Bank Philippines is proactive in providing financial literacy education to its customers?*

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10. IF YES (Do you find these financial literacy content helpful?)*

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12. Which for you is the leading digital bank in the country? (Please rank the following: 1 being the lowest and 5 being the highest)

 

12a. ING Philippines*

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12b. Komo*

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12c. UnionBank*

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12d. DiskarTech*

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12e. CIMB Bank Philippines*

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13. Where else did you apply for a loan?*

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14. What are you looking for when applying for a loan?*

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15. Can you rank these to us in accordance to its importance? (Please rank the following: 1 being the lowest and 10 being the highest)


15a. Easy to apply for a loan (no need to physically visit a bank / branch)*

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15b. The loan’s interest rate*

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15c. The loan’s terms of payment (# of instalments)*

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15d. The customer service*

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15e. Recommendation from other customers*

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15f. Recommendation from celebrities*

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15g. The design and features of the App*

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15h. No collateral needed*

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15i. The documents and IDs required*

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15j. Pre-termination Fee, Processing, and Other Fees*

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16. Is this your first bank loan?*

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17. What are you going to do with your personal loan? (Tick all that applies)*

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18. How would you rate your overall loan application experience with CIMB Bank PH? (Please rank the following: 1 being the lowest and 5 being the highest)*

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19. What made you finish your loan application (Tick all that applies)*

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20. How frequent do you save your income?*

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21. How much of your income do you save?*

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