I've tried logging into the app 5 times but it's unsuccessful. Now, my access is temporarily locked. What should I do? 

Your login access is temporarily locked due to entering the wrong password or username 5 or more times. After 5 attempts, your access will be locked for 1 hour, even if you've already entered the correct password and username. 


You can either try again after 1 hour with the correct username or password, or you can reset your password or retrieve your username by clicking the 'Forgot?' button.