• Digital Banking
  • Our App
  • Promotions
  • Our DNA
  • Financial Literacy Articles
  • Help & Support
Our Products
Our Partners
Latest Promotions
Financial Essentials
Digital Banking with CIMB
Security Tips

I managed to log in but I don't have access to my mobile number anymore so I can't continue. What should I do?

If you have lost access to your mobile number registered with CIMB Bank PH, tap 'I lost access to my mobile'. Enter your registered email address with CIMB Bank PH. If you have also lost access to your registered email, please email us at hello@cimb.com with the information below:


Email Subject: Change of Mobile Number 


Step 1: Please provide the following information:

a) Full Name

b) Date of Birth: e.g. format 10 January 1990

c) Your mobile number registered with CIMB Bank 

d) Your new mobile number to be updated


Step 2: Attach the following documents: 

a) Clear photo of the ID (front and back) that you submitted when you opened your account. 

b) Selfie

c) Selfie holding your valid ID

Go Beyond Banking with CIMB Bank

Download the all-new CIMB Bank PH app and enjoy an enhanced digital banking experience that's fast, easy, and more convenient than ever!