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What do I do if I was prompted that the ID provided is already being used by an existing customer?

If you receive this message, it means you have previously used the same ID to sign up for an account with us. Please log in using the original or first fully verified account you created as CIMB Bank PH only permits accounts to be opened under a single set of credentials. Any multiple sets of credentials under the same person will not be allowed.

Go Beyond Banking with CIMB Bank

Download the all-new CIMB Bank PH app and enjoy an enhanced digital banking experience that's fast, easy, and more convenient than ever!