Back
Smarter Banking Starts Here!  
About Us  
Our Partners  
Careers Page  
Newsroom  
Sustainable Action Driven by CIMB  
Mavericks Program  
Pinoy Mavericks Awards  
Financial Essentials  
Security Tips  
Information Security Awareness  
How To Bank With Us  
Contact Us  
Frequently Asked Questions  
Customer Advisories  
Get Help  
You're viewing:
Home
Other Sites
Bank with Us
Save
Borrow
Pay
The CIMB Bank PH App
All-NEW app, better mobile banking experience
Kick-Start Your Journey
Promotions
Latest Promotions
Merchant Deals
PH

My biometric login is not working. What should I do? 

Please ensure that the following criterias have been met: 

1) Biometric login is available on iPhone with Touch ID or Face ID, and Android devices that are running on Android 6.0 and above with the Fingerprint feature. 

2) If you're using Face ID (for iOS device only), please ensure that the CIMB Bank PH app has permission to use the Face ID feature.

3) Ensure that you have registered your fingerprint or face ID in your device settings. 

Live your purpose with CIMB Bank!

Download the CIMB Bank PH app and step into the world of secure and convenient digital banking.